Privacy Policy

Taylors Lakes Family Hotel Privacy Policy

Effective Date: 15th June 2026

The Taylors Lakes Family Hotel is committed to protecting the privacy and confidentiality of all personal information provided to us, whether collected online, offline, in venues, or through our website and associated applications. This Privacy Policy outlines how we collect, store, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as relevant Victorian gaming requirements.

1. Collection of Personal Information

We may collect a range of personal information, including:

  • Name
  • Contact details (email, postal address, street address, and phone number)
  • Age and/or date of birth
  • Payment details (processed through secure third-party providers)
  • Information provided in customer surveys or forms
  • Browser session data, device information, geolocation data, page views, referral information, search queries, and general browsing behaviour
  • Information collected through cookies and web-tracking tools
  • Information provided through social media platforms or authorised connected accounts
  • Any additional information requested by us or provided by you or third parties
  • Personal information may be collected directly from you or indirectly through third parties.

2. Purpose of Collecting and Using Personal Information

We may collect, hold, use, and disclose personal information for the following purposes:

  • Communicating with you
  • Business development, analytics, market research, and improvement of our website, venue services, and social media platforms
  • Conducting competitions, promotions, and offering additional benefits
  • Marketing and advertising, including promotional offers relating to our products and services or third-party products/services that may interest you
  • Meeting our legal and regulatory obligations
  • Processing online purchases and delivering ordered goods or services

3. Sharing of Personal Information

We may disclose your personal information to:

  • Staff, contractors, and related entities
  • Parties involved in a business sale or transfer
  • Credit reporting agencies, courts, tribunals, or regulators where legally required or where payment obligations are not met
  • Law enforcement agencies as required by law
  • Third-party service providers assisting with data processing, IT services, marketing, analytics (including Google Analytics), or operational support—some of these providers may store information overseas

Overseas Disclosure

Some service providers may store or process information overseas, including but not limited to the United States, Singapore, and EU member countries. Where this occurs, we take reasonable steps to ensure that those providers comply with the Australian Privacy Principles.

4. Choice & Consent

By providing personal information to us, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. You may decline to provide personal information, but this may affect your ability to use certain services.

5. Information From Third Parties

If we receive your personal information via a third party, we manage it in accordance with this Policy. If you provide information about another person, you confirm that you have their consent.

6. Direct Marketing

You may opt out of direct marketing communications at any time by contacting us or using provided unsubscribe options.

7. Access to Personal Information

You may request access to the personal information we hold about you. We may require proof of identity before releasing information, and an administrative fee may apply for processing complex requests. We aim to respond within a reasonable time (usually within 30 days).

8. Correction of Personal Information

If you believe any information we hold is inaccurate, incomplete, outdated, or misleading, please contact us. We will take reasonable steps to correct the information promptly.

9. Complaints

If you wish to make a complaint about how we manage your personal information, please contact us with full details of your concerns. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

10. Storage & Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access or disclosure through:

  • Physical security controls
  • Electronic security systems
  • Restricted staff access
  • Secure data management processes

Despite these measures, no internet transmission is completely secure, and information is provided at your own risk.

11. Legal and Regulatory Record Keeping

We are required by Victorian and Commonwealth legislation to retain certain records, including:

  • CCTV footage: minimum 30 days retention
  • AML/CTF records: retained for 7 years
  • Gaming and compliance records: retained as required under relevant legislation

12. Cookies & Web Beacons

We use cookies and similar technologies to improve your online experience and deliver personalised advertising through platforms such as Google and Facebook. Cookies do not reveal personally identifiable information unless you choose to provide it.
Web beacons or similar tools may be used to track page visits, measure engagement, and improve services.

13. Links to Other Websites

Our website may include links to external sites. We are not responsible for their privacy practices. This Policy does not govern those sites.

14. Updates to This Policy

We may amend this Privacy Policy at any time. Updated versions will be posted on our website. We encourage you to review the Policy regularly.

15. Contact Us

For questions, complaints, access requests, or further information, please contact our Privacy Officer:

Email: reception@taylorlakeshotel.com.au

 

This Privacy Policy applies to all operations of the Taylors Lakes Family Hotel and outlines our commitment to protecting your personal information in accordance with Australian privacy law.